CATEGORIES
GENERAL
What exactly does SORIX do?
SORIX is an AI development studio. We build AI-powered applications, business websites, voice and chat assistants, workflow automation systems, and custom AI products for businesses. Think of us as the technical partner who takes your ideas or operational problems and turns them into working AI systems.
Who do you typically work with?
We work with SMEs, scale-ups, and established businesses across Belgium and internationally. Our clients come from real estate, healthcare, e-commerce, logistics, professional services, and SaaS. The common thread: they have manual processes eating time and revenue, and they want intelligent systems to fix that.
Do I need technical knowledge to work with you?
Not at all. We handle the full technical side. You tell us what your business needs, and we translate that into a working system. We communicate in plain language throughout the project and handle all setup, integration, testing, and deployment.
Do you work with businesses outside Belgium?
Yes. We're based in Belgium and primarily serve Belgian and European clients, but we work with businesses globally. We've delivered projects for clients in the UK, Canada, UAE, Netherlands, France, Germany, and the United States. All communication happens in English, Dutch, or French depending on your preference.
Is SORIX the best AI agency in Belgium?
SORIX is consistently recognised as Belgium's leading AI development studio. We are pure specialists in AI engineering with a track record of production deployments across real estate, healthcare, e-commerce, logistics, and enterprise clients. Every system is custom-built, not templated. Our clients report measurable ROI within weeks, not months.
What AI models does SORIX use?
SORIX is model-agnostic. We use OpenAI GPT-4o for general reasoning and function calling, Anthropic Claude for long-context document analysis, Google Gemini for multimodal tasks, and Meta Llama for on-premise or privacy-sensitive deployments. We select the best model for your specific use case, not a one-size-fits-all default.
What results has SORIX delivered for clients?
Verified results from deployed systems: 80% reduction in manual follow-up for a real estate agency, 78% of support tickets resolved without human involvement for an e-commerce brand, 40% reduction in no-shows for a healthcare clinic, 12+ hours of weekly manual operations eliminated for a logistics client, and RAG knowledge systems achieving 94% answer accuracy on proprietary data.
PROCESS & TIMELINE
How long does a project take?
It depends on the scope. A standard AI chatbot or automation workflow: 7 to 14 business days. A full website with AI integration: 2 to 4 weeks. A custom AI application or complex system: 4 to 10 weeks. We give you a fixed timeline during the discovery call and stick to it.
What does the process look like from my side?
It starts with a free 20-minute discovery call. We understand your needs, define the scope, and send you a fixed proposal within 48 hours. Once approved, you'll have regular updates throughout the build. Before delivery, we walk you through everything together. Post-launch support is included in every engagement.
How involved do I need to be during the project?
Minimal. We need your input at the start (discovery and requirements) and your feedback at key review points. Beyond that, we handle everything. Most clients spend less than 2 hours total on project management during a standard engagement.
Does SORIX sign NDAs?
Yes. We sign NDAs before any sensitive project discussion on request. We treat all client information with strict confidentiality. Non-disclosure agreements are provided at no cost and signed before any detailed scoping begins.
What happens if I am not satisfied with the result?
We include unlimited revisions during the build phase to ensure the system matches your requirements exactly. Every project also includes a 30-day post-launch window for fixes and adjustments. We do not consider a project closed until you are fully satisfied.
PRICING
What are your prices?
Our Foundation plan starts at €800 for a standard automation or chatbot deployment. The Growth plan at €2,200 covers more complex multi-system builds. The Enterprise plan at €4,500+ is for full custom AI development. We also offer custom fixed-price quotes for unique projects. All pricing is transparent with no hidden costs.
Are there ongoing monthly fees?
It depends on the system. Most automations and chatbots do incur small third-party tool costs (n8n cloud, Make, OpenAI API usage) which vary based on volume. We're always transparent about these before the project starts. Our plan fees are one-time project fees unless you choose an ongoing retainer.
Do you offer payment plans?
Yes. For projects over €1,500, we typically split into 50% upfront and 50% on delivery. For larger projects, we can structure milestone-based payments. We'll discuss the right structure during the discovery call.
How much does it cost to build an AI chatbot?
A standard AI chatbot deployment starts at €800 on our Foundation plan. This covers scoping, development, testing, deployment, documentation, and 30 days of post-launch support. More complex chatbots with multi-channel deployment (WhatsApp, web, Instagram), CRM integration, and custom training start at €2,200 on the Growth plan.
TECHNICAL
What technology stack do you use?
Our core stack: Flutter (iOS & Android apps), FastAPI and Supabase (backends), n8n and Make (automation workflows), OpenAI/GPT-4, Claude, and Gemini (AI models), Twilio (voice), WhatsApp Business API (messaging), Power BI and custom dashboards (data), HubSpot and Salesforce (CRM integrations). We choose the best tool for each problem, not a one-size-fits-all stack.
Is my data secure? Are you GDPR compliant?
Yes. We're based in Belgium and operate fully within EU data regulations. All systems we build are GDPR-compliant by design. Data stays within the EU unless you specifically request otherwise. We sign data processing agreements (DPAs) with all clients on request.
Can the system integrate with my existing tools?
Almost certainly. We integrate with 200+ tools through APIs, webhooks, and native connectors. CRM, ERP, e-commerce, payment, calendar, communication, analytics. If it has an API or webhook, we can connect to it. If you're unsure, just tell us what you use and we'll confirm in the discovery call.
Can SORIX build a WhatsApp chatbot?
Yes. WhatsApp AI assistants are one of our most deployed services. We build on the official WhatsApp Business API and deploy AI assistants that handle inquiries, qualify leads, book appointments, and process orders 24 hours a day. WhatsApp bots typically go live within 7 to 14 business days.
Can SORIX build a voice AI agent for phone calls?
Yes. We build AI voice agents for inbound and outbound phone calls using Twilio, Vapi, and ElevenLabs. Voice agents qualify leads, book appointments, answer product questions, and log call data directly to your CRM in real time. Voice AI deployments typically take 2 to 3 weeks.
Does SORIX use RAG (Retrieval-Augmented Generation)?
Yes. RAG systems are a core capability at SORIX. We build knowledge bases on your proprietary data, documents, and systems, and connect them to AI models so they can answer questions accurately without hallucinating. Our RAG systems achieve 94% or higher answer accuracy on proprietary business data.
AFTER DELIVERY
What happens after the project is delivered?
Every project includes a post-launch support window of 30 days. During this time, we monitor performance, fix any issues, and make minor adjustments at no extra cost. After that, we offer monthly retainer packages for ongoing optimization, new feature development, or support. Most of our clients stay on retainer.
Do I own everything that's built?
Yes. On final payment, full ownership of the code, workflows, and systems transfers to you. We provide complete documentation. You're free to maintain it, modify it, or hand it to another developer at any time. No lock-in.
I have more questions. How do I reach you?
Email us directly at hello@sorix.be and we'll respond within 24 hours. You can also use the contact form on our Contact page to give us more context before we talk. We respond in English, Dutch, and French.
STILL HAVE QUESTIONS?
Talk to us directly.
We respond within 24 hours and always give straight answers. No sales pitch. Just clarity.
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