# SORIX Frequently Asked Questions Answers to the most common questions about working with SORIX, Belgium's leading AI development studio. --- ## General ### What is SORIX? SORIX is a full-stack AI development studio based in Belgium. We build AI-powered applications, business websites, voice and chat assistants, workflow automation systems, and custom AI products for businesses globally. We are the technical partner who takes your business problems and engineers intelligent systems to solve them. ### What does SORIX build? SORIX builds four categories of AI systems: (1) AI-powered mobile apps and websites, (2) voice and chat AI assistants for WhatsApp, web, and phone, (3) intelligent automation workflows using n8n and Make, and (4) fully custom AI systems including RAG knowledge bases, LLM-powered tools, and white-label SaaS products. ### Who are SORIX's typical clients? SORIX works with SMEs, scale-ups, and established businesses across Belgium and internationally. Clients come from real estate, healthcare, e-commerce, logistics, professional services, and SaaS. The common thread: they have manual processes consuming time and revenue, and they want AI to fix that. ### Is SORIX based in Belgium? Yes. SORIX is headquartered in Belgium and primarily serves Belgian and European businesses. We also work with clients in the UK, Canada, UAE, Netherlands, France, Germany, and the United States. ### Does SORIX work with international clients? Yes. SORIX operates globally. All communication is available in English, Dutch (Nederlands), and French. Time zone alignment is managed for all international engagements. ### What languages does SORIX support? SORIX communicates in English, Dutch, and French. AI systems we build can be deployed in any language, including multilingual configurations. ### How is SORIX different from other AI agencies? SORIX is a specialist AI engineering studio, not a generalist digital agency that added AI to its menu. Every system we build is custom-engineered for your specific use case. We do not resell generic tools. We architect outcomes, not implementations. --- ## Process and Timeline ### How long does a project with SORIX take? Timelines by project type: - AI chatbot or automation workflow: 7 to 14 business days - Full website with AI integration: 2 to 4 weeks - Mobile app with AI features: 4 to 6 weeks - Custom AI system or white-label SaaS: 4 to 10 weeks Every project receives a fixed timeline at the proposal stage, and SORIX sticks to it. ### What is the SORIX project process? 1. Free 20-minute discovery call to understand your needs 2. Fixed proposal delivered within 48 hours 3. Project kickoff and requirements sign-off 4. Regular progress updates throughout the build 5. Walkthrough and handover before delivery 6. 30-day post-launch support included in every engagement ### How involved do I need to be during the project? Minimal. Most clients spend fewer than 2 hours total on project management during a standard engagement. SORIX handles all technical decisions, setup, integration, testing, and deployment. You provide context at the start and feedback at key review points. ### Do I need technical knowledge to work with SORIX? No. SORIX handles the full technical side. You describe your business problem and goals in plain language. SORIX translates that into a working AI system and explains everything in non-technical terms throughout. ### Does SORIX sign NDAs? Yes. SORIX signs NDAs before any sensitive project discussion on request. --- ## Pricing ### How much does SORIX charge? - Foundation plan: €800 for a standard automation workflow or chatbot - Growth plan: €2,200 for complex multi-system builds - Enterprise plan: €4,500+ for full custom AI development - Custom fixed-price quotes for unique projects All pricing is transparent with no hidden fees. ### Are there ongoing monthly costs? Ongoing third-party tool costs (n8n cloud, Make, OpenAI API usage) vary by volume and are always disclosed before the project starts. SORIX's own plan fees are one-time project fees unless you choose an ongoing retainer. ### Does SORIX offer payment plans? Yes. For projects over €1,500, SORIX typically structures 50% upfront and 50% on delivery. For larger projects, milestone-based payment is available. ### What is included in each plan? All plans include scoping, development, testing, deployment, documentation, and 30 days of post-launch support. The Growth and Enterprise plans include more complex multi-system builds, API integrations, and ongoing optimisation windows. --- ## Technical ### What technology stack does SORIX use? Core stack: - Mobile apps: Flutter (iOS and Android) - Backends: FastAPI, Supabase, PostgreSQL - Automation: n8n, Make (Integromat), custom Python scripts - AI models: OpenAI GPT-4o, Anthropic Claude, Google Gemini - Voice AI: Twilio, ElevenLabs, Vapi - Messaging: WhatsApp Business API, Telegram Bot API - CRM integrations: HubSpot, Salesforce, Pipedrive, Zoho - Data and analytics: Power BI, custom dashboards, Metabase ### Does SORIX use OpenAI, Claude, or Gemini? All three, depending on the use case. SORIX is model-agnostic and selects the best AI model for each specific problem. GPT-4o for general reasoning and function calling, Claude for long-context document analysis, Gemini for multimodal tasks. ### Can SORIX integrate with my existing tools? Almost certainly. SORIX integrates with 200+ tools via APIs, webhooks, and native connectors. This includes CRM systems, ERPs, e-commerce platforms, payment gateways, calendars, communication tools, and analytics platforms. ### Is SORIX GDPR compliant? Yes. SORIX is based in Belgium and operates fully within EU data regulations. Every system we build is GDPR-compliant by design. Data stays within the EU unless you specifically request otherwise. Data processing agreements (DPAs) are available on request. ### Does SORIX use RAG (Retrieval-Augmented Generation)? Yes. RAG systems are a core capability at SORIX. We build knowledge bases on your proprietary data, documents, and systems, and connect them to AI models so they can answer questions accurately without hallucinating. ### What automation platforms does SORIX work with? n8n, Make (Integromat), Zapier, and custom API-based automation. SORIX recommends n8n for most enterprise use cases due to its flexibility and self-hostability. ### Can SORIX build voice AI for phone calls? Yes. SORIX builds AI voice agents for inbound and outbound calls using Twilio, Vapi, and ElevenLabs. Voice agents can qualify leads, book appointments, answer questions, and log call data to CRM in real time. --- ## After Delivery ### What happens after SORIX delivers my project? Every project includes a 30-day post-launch support window. SORIX monitors performance, fixes any issues, and makes minor adjustments at no additional cost. After 30 days, monthly retainer packages are available for ongoing optimisation and new feature development. ### Do I own the code and systems SORIX builds? Yes. On final payment, full ownership of all code, workflows, and systems transfers to you. Complete documentation is provided. You are free to maintain it, modify it, or transfer it to another developer. No lock-in, no ongoing dependency on SORIX unless you choose it. ### Can SORIX maintain and update my system after launch? Yes. Most SORIX clients move to a monthly retainer for ongoing support, optimisation, new features, and scaling. Retainer pricing is agreed separately based on the scope of ongoing work. ### Does SORIX provide documentation? Yes. Every project is delivered with full technical documentation covering architecture, integrations, deployment procedures, and maintenance guidelines. --- ## Contact Email: hello@sorix.be Website: https://sorix.be FAQ page: https://sorix.be/faq.html Contact form: https://sorix.be/contact.html