All Work CUSTOMER SUPPORT AI

24/7 AI Customer
Support System

Always-on AI support agent built for an e-commerce brand. Handles returns, FAQs, order status, and escalations across website chat and email — resolving 78% of tickets without any human involvement.

24/7 AI Customer Support System
THE OUTCOME
  • 78% of tickets resolved without human touch
  • Support available 24/7 across all channels
  • Returns and refunds handled automatically
  • Order status queried in real time
  • Human agents focus only on complex cases
STACK USED

OpenAI · n8n · Shopify API · Intercom · SendGrid · Zendesk

Build Something Similar
THE CHALLENGE

Support tickets stacking faster than the team could clear them

The client's e-commerce brand was scaling fast. Support volume grew with it. The team couldn't keep up — response times stretched, customers churned, and agents burned out answering the same questions repeatedly.

80% of tickets were repetitive: order status, return requests, delivery questions. These didn't need humans — they needed a system that could handle them instantly, every time.

THE SYSTEM

What we built

AI agent trained on product catalogue, policies, and FAQs
Live order status lookup via Shopify API
Automated returns and refund initiation flow
Multi-channel deployment: web chat and email
Intelligent escalation to human agent when needed
Full conversation context passed on escalation

Want a system like this?

Tell us about your support volume and we'll design the right solution.

Start the Conversation