1. Who we are

SORIX is an AI automation studio registered in Belgium. Our contact details:

Email: hello@sorix.be
Phone: +32 465 31 67 91
Location: Brussels, Belgium

2. What data we collect

We collect the following personal data when you interact with our website:

Contact form submissions: Name, email address, interest area, budget range, and message content
Chatbot interactions: Messages exchanged with our demo chatbot (not stored permanently)
Website analytics: Pages visited, time on site, referral source (anonymized, no personal identifiers)
Cookies: Essential cookies for site functionality and optional analytics cookies (see our Cookie Policy)

3. How we use your data

We use your personal data for the following purposes:

Responding to your inquiries and providing requested services
Scheduling consultations and AI audits
Improving our website and services based on usage patterns
Sending project-related communications (never unsolicited marketing without consent)

4. Legal basis for processing

We process your data based on:

Consent: When you submit a contact form or accept cookies
Legitimate interest: Website analytics and security
Contractual necessity: When processing is needed to deliver services you've requested

5. Data storage and security

All data is processed and stored within the European Union
We use encrypted connections (TLS/SSL) for all data transmission
Contact form data is processed via Make.com (EU servers) and forwarded to our internal systems
We do not sell, rent, or share your personal data with third parties for marketing purposes

6. Data retention

Contact form submissions: retained for 24 months, then deleted
Analytics data: anonymized, retained for 12 months
Client project data: retained for the duration of the business relationship plus 5 years (legal requirement)

7. Your rights under GDPR

As an EU resident, you have the right to:

Access your personal data we hold
Rectify inaccurate personal data
Erase your personal data ("right to be forgotten")
Restrict processing of your data
Data portability: receive your data in a machine-readable format
Object to processing based on legitimate interest
Withdraw consent at any time

To exercise any of these rights, email us at hello@sorix.be with the subject line "GDPR Request". We will respond within 30 days.

8. Third-party services

We use the following third-party services that may process data:

Make.com (EU2 servers) for form processing
Vercel for website hosting
Fontsource for self-hosted fonts (no external requests)

9. Children's privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal data from children.

10. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated "last updated" date. Continued use of our website after changes constitutes acceptance.

11. Complaints

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit): www.gegevensbeschermingsautoriteit.be

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