CartGenius
An AI chatbot that sits inside a Shopify store and talks to customers like a real sales associate. It answers sizing questions, checks order status, processes returns, and suggests products people actually want to buy. Conversion went up 18%.
The Problem
E-commerce customers hesitate before buying: they want to know about sizing, shipping times, return policies, or how two products compare. If they don’t get instant answers, they leave. Meanwhile, the support inbox overflows with repetitive order status and return questions.
What We Built
CartGenius is an AI assistant that lives inside the Shopify storefront and knows the entire product catalog.
Key Features
- Product Expert: trained on the full catalog including sizing charts, materials, compatibility notes, and customer reviews. Answers detailed product questions in seconds.
- Order Tracking: customers type their order number and get instant status, including carrier tracking links.
- Return Processing: walks customers through return/exchange flow, generates shipping labels, and updates the order automatically.
- Smart Recommendations: suggests complementary products based on what’s in the cart and browsing history. Not random upsells, but relevant matches.
- Human Handoff: complex issues route to a support agent with the full conversation attached. No “please explain your issue again.”
Results
Support ticket volume dropped 60%. Pages with CartGenius active saw 18% higher conversion. Average order value increased 12% through contextual recommendations. The bot handles 400+ conversations daily without human involvement.
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