VoiceDesk
A dental clinic in Brussels was missing 35% of their calls. We built a voice AI that picks up every call within 2 rings, talks to patients naturally in Dutch, French, or English, and books appointments directly into the calendar. Missed calls dropped to under 2%.
The Problem
Service businesses miss 30-40% of inbound calls during peak hours and after closing. Voicemail is a dead end: 85% of callers hang up instead of leaving a message. Every missed call is a lost customer walking straight to the next search result.
What We Built
VoiceDesk is a natural-sounding AI receptionist deployed for a dental clinic in Brussels.
Key Features
- Instant Pickup: answers every call within 2 rings, whether it’s 3 PM or 3 AM.
- Caller Recognition: connected to the CRM, greets returning patients by name and references their last visit.
- Lead Qualification: for new callers, the AI asks about their needs, urgency, insurance, and preferred times. Scores and routes accordingly.
- Calendar Booking: checks real-time availability and books directly into Google Calendar or Cal.com. Sends confirmation SMS immediately.
- Urgent Routing: recognizes emergencies and routes to the on-call dentist within seconds, bypassing the queue.
- Trilingual: speaks Dutch, French, and English fluently, switching mid-call if needed.
- Call Summaries: every conversation summarized and sent to the team inbox with caller details, intent, and outcome.
Results
Missed calls dropped from 35% to under 2%. The system booked 47 additional appointments per month. Receptionist time freed up by 12 hours weekly. Cost is 75% less than a full-time phone agent.
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