BookBot
A home services company was getting 40+ WhatsApp messages a day and couldn't keep up. This AI agent handles the entire conversation: asks the right questions, checks the calendar, books the appointment, and sends reminders. Response time went from 2 hours to 15 seconds.
The Problem
A home services company in Belgium received 40+ WhatsApp messages daily from potential customers. Staff manually read each message, asked qualifying questions, checked the calendar, proposed times, and confirmed bookings. During busy periods, response times stretched to hours. By evening, half the leads had booked with a competitor.
What We Built
BookBot is a fully autonomous WhatsApp agent that handles the complete booking lifecycle.
Key Features
- Instant Engagement: greets new contacts and identifies their service need within seconds.
- Smart Qualification: asks about location, urgency, property type, and budget range through natural conversation, not a rigid form.
- Live Calendar Check: queries real-time availability across multiple technicians and proposes slots that work for both parties.
- Slot Negotiation: if the first offer doesn’t work, the bot suggests alternatives and handles back-and-forth until a time is confirmed.
- Booking Confirmation: sends a summary with address, service details, and assigned technician. Calendar event created automatically.
- Reminder Sequence: automated messages at 24 hours and 2 hours before the appointment.
- Post-Service: collects feedback, requests Google reviews, and handles rescheduling or cancellation requests.
- Trilingual: responds in Dutch, French, or English, switching mid-conversation if needed.
Results
Response time dropped from 2 hours to under 15 seconds. 100% of bookings now happen without human touch. 60% more appointments per week without adding staff. No-show rate dropped 55% thanks to automated reminders.
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